Customer Service Representative

Job Description

The Customer Service Representative acts as a liaison to residents and the community, providing service information and resolving problems related to services. We are looking for an enthusiastic team player who enjoys working in a fast-paced environment. Gain customer trust and respect by establishing and maintaining effective relationships.

Working at Ashland Power District is an opportunity to build a meaningful career while leaving a lasting impact on the lives of those we serve.

Duties & Responsibilities

• Professionally greet the public, actively listen, and take care of customer’s needs by providing helpful assistance
• Communicate with customers via phone, email, and chat
• Work directly with customers scheduled for disconnection for non-payment and requesting payment arrangements
• Review customer accounts, distribute utility billing mail and correspondence, and service-related requests
• Contact customers to follow up on customer inquiries or to notify them of any planned resolutions to their concerns
• Perform other duties as assigned

Job Related Qualifications

• High school diploma or equivalent
• Previous customer service experience
• Excellent interpersonal skills and ability to work in a team environment

Special Requirements

• Computer keyboard (58 wpm) and processing skills

Miscellaneous

Our service territory has many great nearby outdoor recreation areas that include hiking, camping, mountain biking, and windsurfing.

Benefits Information

• Paid vacation, holidays, and sick days
• Generous leave programs, including paid parental leave
• Employee assistance program
• Medical, dental, vision coverage, and life insurance
• Generous retirement benefits